Recently, we discovered that some of our customers may have received unauthorized e-mail messages utilizing the Kintetsu World Express or KWE name. The contents of the message describes un-deliverable shipment(s) and requests the receiver to open an attachment, print it, and to pay various freight related charges such as customs clearance fees, insurance, storage, duties and taxes, etc.
Please be advised that such messages are unauthorized and fraudulent and the e-mail contains a virus. KWE does not send e-mails requesting advance payments or personal information for shipments in transit or in our care or custody via unsolicited e-mail messages.
Kintetsu World Express cannot be responsible for any such charges or costs which may be incurred as a result of the unauthorized or fraudulent activity falsely utilizing the Kintetsu World Express or KWE name, service marks and logos. Thank you for your cooperation and understanding.